No LTE on Nexus 5

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Hi,

I recently bought a Nexus 5 from google to replace my GS2 X. I kept my old sim card (1 year old, prepaid, pink/purple on white, the 0000s on serial number) that I cut into a micro sim. However, I noticed I couldn't connect on the LTE network.

The koodo sales rep at the counter was absolutely no help and didn't know the difference between HSPA and LTE. She called and the technical support said it couldn't possibly be the SIM card.

My friend has a GS3 on prepaid (same as me) and we tried switching our SIM. I got on LTE and he fell back on HSPA+.

So I guess the problem is really the SIM huh? Or, like I saw it happened on AT&T, my SIM card was activated with a GS2 IMEI and the network is forcing HSPA+ since the GS2 was not LTE compatible?
Photo of Jean-Christophe Lavoie

Posted 5 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
It doesn't matter what phone you had your SIM card in before the N5. I use the same micro-SIM in both LTE and non-LTE devices and it works just fine.

Did you try one of the SIMs they have at the kiosk?
I tried my friend's prepaid sim and LTE works. The girl at the kiosk wanted me to shell $20 on a new SIM to test it.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Whenever I had possible SIM issues, I was able to try one of the SIMs that they use in the kiosk. I never had to purchase one to test it.
Photo of Dennis

Dennis, Mobile Master

  • 196,568 Points 100k badge 2x thumb
Older sim cards do not have LTE on them. Get the kiosk to switch you to a new sim card and it should work
Yeah that's what I'm going to do. I wanted to check because according to what I've gathered here, my SIM fits the description of LTE-enabled SIM cards :/

Thanks
Photo of Humberto Giambrone

Humberto Giambrone

  • 4,900 Points 4k badge 2x thumb
If that's really true, can somebody explain to me how a Koodo sales rep doesn't know the difference between HSPA and LTE? I mean, I don't expect every sales rep to have superior knowledge of cell phones, the technology and the industry, it's probably not realistic to expect that, I know that some are better than others, but surely there are certain basics that you just cannot fail to understand aren't there?
Totally agree. She told me that the "H" meant LTE and when I told her it was HSPA she made me big eyes. Kind of surprising.
Photo of Al Robidoux

Al Robidoux

  • 1,262 Points 1k badge 2x thumb
I had a rep once try to tell me that both GSM and CDMA iPhones used sim cards and when I explained the actual difference between GSM and CDMA, he kept telling me I was wrong and he was right. But yea, maybe when you cut your sim down you might have cut it wrong. But you should just be able to get the sim replaced and if you ask nicely they might give you a break on the price.
(Edited)
Photo of Matt McMillan

Matt McMillan

  • 60 Points
It's the "micro SIM 3" that you need for LTE capability. Sometimes the V2 SIM seems to work, but I wouldn't anticipate it. LTE is the whole reason they started shipping V3 SIMs, after all. Blue package, the SIM is orange on the contact side.

This conversation is no longer open for comments or replies.