No landlines allowed? Help

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  • Question
  • Updated 4 years ago
  • Answered
Blackberry receives incoming calls from other cell phones on other networks but not from any landlines. If you call from a landline it says a code (6Ut1, it changes) it says the number you have reached is not in service. If you call from a cell phone you can get through and I receive texts it's just incoming calls from landlines I can make calls to both cell and landline with no issues.
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Kristy Turnbull

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Posted 4 years ago

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Chad Burr, Mobile Master

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Did you recently port your number in to koodo from a landline?
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Kristy Turnbull

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No had it for over a year. I just was told it was happening about a week ago but before that I got calls from landlines.
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Chad Burr, Mobile Master

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Restart your phone (pull the battery if possible) and try again. If you still have the issue you'll need to in and talk to technical support. Don't worry, it's free
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Kristy Turnbull

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Thanks Chad I tried the battery thing and it didn't work. I will take it in and see.
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Chad Burr, Mobile Master

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You don't have to take it in. Just call koodo. There must be something up with the network and your phone.

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