No Internet service?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Why do I have no internet service on my phone? I pay for a data plan.
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Mae Ormrod

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Posted 5 years ago

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Camilo_A

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Hi Mae... What kind of phone do you have? Do you have minimum 2 signal bars on your phone? Did you verify on your settings to see if it is on? If the answer for those 2 questions are yes, try to power cycle your phone, so that is remove the battery for some seconds and turn it on again...

Was your data working before? Give us a little bit more of details please...
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Mae Ormrod

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I have a Samsung Galaxy Ace.
It shows 3 signal bars.
I've tried with wifi on and with wifi off....cannot access hotmail or facebook.
I powered the phone off and turned it back on .. still no internet access.
I do not know how to remove the battery.
My data was working yesterday.
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Ivan, Mobile Master

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Please make sure that the correct APN settings are entered into your Ace:

http://support.en.belgacom.be/app/sta...

For step 8, use the following info:

Name: Koodo
APN: sp.koodo.com
APN type: Internet

Ignore all other fields and save. Make sure you select that APN afterward.

If your data still doesn't work, you may need to factory reset your phone.
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Liza Shatula

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Thank you for this excellent solution! I just switched over from Bell and wasn't able to browse any web pages on my phone without wifi. Your solution of adding the APN got me on the network!

Thanks a million! :)
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Mae Ormrod

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Thank you!!!
My data package was turned off.
;-)
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Ivan, Mobile Master

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You're welcome!

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