Prepaid phone not receiving incoming calls

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  • Updated 2 years ago
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I bought a samsung phone from a koodo store a week ago but is not recieving incoming calls. This is a prepaid or pay as u go. How do I solve this problem?
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Victor Superville

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Posted 5 years ago

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Jorden, Mobile Master

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It's hard to say for sure what's causing the issue, before my other questions I have to ask can you make outgoing calls?

Is 3G turned on in your settings?

Do you have funds in your account?

Are the other services on your phone working (texting and data as applicable)?

Is your phone getting reception (showing bars)?
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HI Victor, it will also depends on your plan. The $15 plan doesn't allow incoming or outgoing calls whereas the $25 plan allows local calls but only during the Evenings & Weekends. Have a look at our plans here:

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MayuMi Senyace

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With the 25 dlls plan can I receive international calls?
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Mayumi, Mobile Master

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$25 prepaid plan is includes local "Unlimited Evenings & Weekends Calling 7pm".
So, as long as you are in your own local area, you can receive incoming calls as a local call.