No Harm, No Foul - Great Methodology!

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  • Praise
  • Updated 5 years ago
This happened a couple months ago, but I wasn't aware of Koodo Community at that time so I couldn't say anything about it back then.

On my last trip to the US, at the beginning of July, I wanted to get the 30 days of unlimited texting Add-on that was still offered at the time. I got out my phone and accidentally texted TALK30 instead of TEXT30. Right away I called up customer support and explained what had happened, that it was a mistake and that I hadn't yet left the country, and could they please revert that charge since I didn't mean to get it and clearly hadn't used it.

So they did. They put a note on my account to have it removed, and come the next billing period, I only had to pay for TEXT30, the one I'd wanted. I just want to thank Koodo for being reasonable about identifying accidents and dealing with them as such; having to pay $20 for something I didn't want and didn't intend to use would have soured my trip for me, and instead I left for the airport with a good feeling in my heart. Doesn't get better than that.
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Chris Marks

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Posted 5 years ago

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Ivan, Mobile Master

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Thanks for coming back to post praise. We tend to be a lot more vocal when we're displeased and it's nice to be reminded about good experiences as well.

If you have any issues in the future, don't forget about us. Someone's always here to help.
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Dennis, Mobile Master

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Fair and understanding. A great way to run a business <3

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