No data plan and use no data but keep getting billed for $5 every month

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Photo of Darrin Ackworth

Darrin Ackworth

  • 70 Points

Posted 5 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
How much data is being used when you look on your self serve?

You may not be intentionally using data but there may be data leakage from apps running or trying to update in the background. This is very common for smart phones
Photo of Moto G

Moto G

  • 6,066 Points 5k badge 2x thumb
Thats nonsence. There is no charges to view your account by phone, be it voice or data.
Secondly, Nexus S on data plan, was changed to Pre-Paid. Nexus S shows no data useage after 6 months on Pre-Paid.
Same apps on Nexus S Pre-Pay as was on Nexus S Plan.
Thirdly, all apps on Nexus S are regularly up dated via Wi-Fi and still, no data useage is recorded by the phone.
So how do explain that apps ONLY LEAK ON KOODO PLANS BUT NOT KOODO PRE-PAY?
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,364 Points 100k badge 2x thumb
On prepaid, unless you have a data booster add-on, then data won't work on the phone, that's why there's no leakage. You have to literally PRE-pay before you can actually use a service/feature, whereas postpaid is based on credit, so you can use it right away but you get billed for it afterward.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,262 Points 100k badge 2x thumb
Virtual * for Jonathan.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
I second that
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
I was on the subway. I thought Stephen was the OP lol
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
^I thought that too when I first came in but then I realized he wasn't and that the OP's issue was somewhat being ignored (i.e. someone should have said something about how to block data)
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
It really seems like Stephen hijacked this thread and it's now straying away from actually helping the OP.

Darrin, as you can see above there is such thing as "data leakage". In order to prevent this and prevent and accidental data charges, I'd either a) Block data on my phone (this can be done through the phones mobile network settings) or b) Ask Koodo to block data for you.

Option a will allow you to control when you turn your data on and off, if you ever need it. Option 2 guarantees data to be blocked, even if you switch to a different phone.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,798 Points 50k badge 2x thumb
I should really wait until I have my first coffee...I usually don't miss that sort of thing. lol

This conversation is no longer open for comments or replies.