No Coverage in Canada Now After Using Internationally

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  • Updated 5 years ago
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I was able to use my mobile in the UK after opting for the LDS International text and calling. However, now that i am back in Canada, I am not able to connect to the Koodo network at all (no connectivity at all). I have tried taking both the battery and SIM card and putting them back in, but that did not help. Ironically, when I take out the SIM card, I do get bars indicating connectivity. Any advice?
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Jeanette Ratz

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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What kind of phone do you have?
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Chad Burr, Mobile Master

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Depending on your phone, goto settings and networks and set the phone to select the network automatically. If you're still having trouble, scan the networks manually and select Koodo / Telus

make sure "use 2g only" or "GSM Only" aren't selected
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Jeanette Ratz

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I have a Samsung Evergreen. I have tried changing the network to manual; no dice.
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Shawn Wood

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Might be a long shot, but you may want to hit up your local koodo store and grab a new sim card...
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Yannick

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Hi Jeanette, before going to a Koodo store, you should give a call to our technical support. We can be reached at 1-866-995-6636 from a landline, option #6. A rep will have a look at it :)

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