No account with Koodo?

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  • Updated 4 years ago
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So, i'm trying to figure out why my daughter's iPhone is saying no base plan...and when I try to log into the account the email isn't in their records, and we have no account with them...
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Leila Benz

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Leila,

When was the last time your daughter topped up her account? If it was inactive for longer than 90 days, she would have lost it...
Or should it have been active still?
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Leila Benz

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nope, i topped it up about 10 days ago
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Sophia, Mobile Master

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Did she by any chance sign up with another email address, Leila? Anyway to sort you out quick & easy, you should give Koodo a call, *611 from your daughter's phone, or 1-866-99-KOODO (1-866-995-6636) from any other phone.
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Leila Benz

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Nope, when we signed her up we used my email and information.
Thanks for your help (: I'll give them a call and see what's up.
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Sophia, Mobile Master

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Let us know what it was, Leila :) I always like to know about troubleshooting solutions :D

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