No Working Cellular Service

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I understand that Koodo Cust. Care can be reached by calling 6-1-1 yet, I cannot dial anything. I see " emergency calls only" but my online account shows me as active. I can call from the house phone but the toll free number appears as a U.S. number. How can I care Tech/Care and know it won't be an international call?
Photo of Steve Ramsay

Steve Ramsay

  • 70 Points

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
I just called the 1866 number from my landline and it is toll free

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
Photo of RudyW

RudyW

  • 21,890 Points 20k badge 2x thumb
Emergency only often suggest your SIM card has failed. Pull your battery and SIM then retry.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

This conversation is no longer open for comments or replies.