No Verification Email. Checked Spam Folder Too. What now?

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  • Question
  • Updated 1 month ago
I bought a Prepaid SIM card today. I went online to register and everything is activated, except I did not receive my activation email. I checked my Spam folder and nothing. What now?
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Dan Lau

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Posted 1 year ago

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Mayumi, Mobile Master

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What happens when you try to log into prepaid self serve?
(Edited)
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Dan Lau

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It says my account is activated and the package I picked is totally paid for (account balance now shows 0).
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Mayumi, Mobile Master

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Can you start your own question using this link?
https://community.koodomobile.com/koodo/topics/new

What happens when you try to log into prepaid self serve?
We need more info to help you.
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Jem Lim

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same issue here. 

I was able to log in to my account and my current balance is 5CAD but my phone has no signal even if there's a sim card already. As a result, I can't use it to send text messages.

Appreciate your help
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Mats

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Is your base plan active?
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Mayumi, Mobile Master

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Does your account status say active?
When did you activate it?
Did you re start your phone?
If restarting didn't work, can you start your own post?
We need more info to help you.
https://community.koodomobile.com/koo...
(Edited)
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BobTheElectrician

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The re-start is very important. It will initialize the SIM in the phone and on the network.