no texting service windows phone prepaid plan

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  • Updated 1 year ago
I am on a Prepaid plan , have a Windows phone , been trying to text all day have no service.
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Linda Allan

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Posted 1 year ago

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Robert, Mobile Master

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Hello Linda,

Is it only texting that doesn't work? Can you make calls? Have you paid your base plan?
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Linda Allan

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Robert, only texting not working. Of course I paid my base plan plus another $15.00 which disappeared in my account .....really Koodo needs to fix these plans , this is crazy.
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Linda Allan

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robert, my phone is working I called out today and received calls .
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Allan, Mobile Master

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Do you have any service currently? If so how many bars? Is the message you are trying to send a rather long one, if so try sending a shorter one and see if that goes through.
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Linda Allan

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Allan, I have 4 bars full , but cannot text message. I tried both long and short , nothing works. I can call out and receive calls , but not texting nor pics. I'll try again.
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Linda Allan

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Allan, tried twice still not working.
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Robert, Mobile Master

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That's very weird Linda. Is it only one person in particular you can't text?
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Linda Allan

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Robert, yes it is weird , I was able to send a text from my private email and that worked about an hour ago, still not able to send text from phone. The number for sending and receiving texts is it +16475800172
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rikkster, Mobile Master

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Hi Linda,

Yes, for sending and receiving text messages, the message centre number is correct. I'm not sure which Windows phone you have. I'm basing the settings from Lumia 520 or 635 devices, two Windows phones that Koodo has sold in the past. Your model may be different, though the settings for messaging are the same. Perhaps clearing and re-entering the message centre number may resolve the issue. Restarting the phone may help too.

Note: Substitute the message centre number used in the link below with the message centre number you have +16475800172.

http://deviceguides.vodafone.ie/web/n...

If you can't receive text messages, you need to delete old messages regularly to free up space for new text messages. If the inbox is full, you might not be able to receive text messages. Delete text messages or other content on your phone.

http://deviceguides.vodafone.ie/web/n...

As a last resort, restoring the phone to factory default settings may be in order.

http://deviceguides.vodafone.ie/web/n...
(Edited)
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Linda Allan

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Rikkster, I have a Lumia 435 which I am not happy about, I regret buying this phone. As for the texting I did that I went to settings and deleted numbers and replaced them, rebooted the phone, I had the number +16475800172 it was already in my settings. I will delete old messages now , see if it will change make it work. Restoring my phone to factory default at this point seems to be my option. I thank you and Robert and Allan for your help. Have a very good day and week ahead.