No tab, plan more expensive???

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  • Updated 3 years ago
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I don't have a tab with Koodoo, and just tried to change my plan to the new $45.00 a month/750 mb of data plan. I wasn't able to change online, so I called Koodoo. The representative told me I couldn't get this plan for that price, as I didn't have a tab. I would have to pay $50.00 a month to get this plan. How is that fair?? Has anyone else experiencesd this??
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Posted 3 years ago

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Mayumi, Mobile Master

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I don't know why the rep told you you can't have a new plan. But if you don't have a tab, you can switch to a new plan.
Call them back again and talk to different rep. *611 from your Koodo phone. Don't forget to tell them you tried to switch it through self serve, but you couldn't do it.
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Mathieu, Mobile Master

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Hi cat,

That is definitely not the case! Give another call to Koodo using *611 from your mobile phone. You are able to get the latest plans regardless of wether or not you have a tab.

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