No Tab fee on Bill

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  • Updated 3 years ago
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As a new customer, I signed up online for a new phone and plan that included a $15 tab fee to pay for the phone. When I received my first bill, there was no mention of the tab fee.  Is this normal or is it yet another error by Koodo (I had a lot of problems activating the phone)? Thank you.
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Lynn Lefevre

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Posted 3 years ago

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Bernard, Official Rep

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Hmmm....from what I see Lynn, you bought the phone at a Koodo store on St. Lauren Blvd. in Ottawa. You currently have 25 positive tab that you earned for referring someone. There is no TAB charge which make me think you bought the phone outright at the store. 
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Lynn Lefevre

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I did not buy the phone or plan at the store.  I had to go to the store because I was unable to activate my new phone online or over the phone.  It took them a while (and a call to their support) but they eventually managed to activate the phone.  I have not been charged for the phone, but I certainly won't object if Koodo wants to give it to me for free!
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Lynn Lefevre

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After waiting 10+ days for the phone to arrive, I tried activating online but the website needed a phone number to register but I did not have a phone number because I could not sign in.  I tried calling and ended up somehow with a Telus rep who then bounced me to Koodo, but he told me he could not activate the phone.  I then went to the store (which I was trying to avoid in the first place).  They tried to tell me I should have called support, but that's what I tried and was told to visit the store.  They said there should have been some sort of letter telling me how to activate, but there was not so they did their thing and somehow the Koodo tab was lost in the process.
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Bernard, Official Rep

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The letter, with easy instructions came in the box with your phone. Or at least it should have. Was in not there?
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Lynn Lefevre

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No, the only thing in the box was a packing slip and the bonus gift.
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Bernard, Official Rep

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Hmmm...ok, that's a problem. We'll reach out to our warehouse folks. You should have received an email thought too, that your phone was shipped.  
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Lynn Lefevre

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The email arrived 2 days after I received the phone.

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