no sim card, no service

  • 2
  • Question
  • Updated 6 months ago
  • Answered
  • (Edited)
I've tried removing the sim card and re-inserting it, turning airplane mode on and off, powering down but with no success.
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Liz

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Posted 1 year ago

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Macadacious

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Ask for a swim swap
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Goran, Mobile Master

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So it also doesn't recognize that you hav inserted a Sim card? If possible try the Sim card in another phone to see if th problem follows.
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Robert, Mobile Master

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Hello Liz.


Did you recently change phone, can we have some more details so we can offer a better answer? Did you pay your bill?
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Robert, Mobile Master

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Changing plans shouldn't cause problems. I changed plans via self-serve and never had a problem.

Did you play with the settings on your phone maybe? Disabled 3G?
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Liz

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Hi again Robert, The only thing I tried on my settings was the airplane mode (on and off).  I don't know what 3G is.  Kindly enlighten me.   Thanks.   :-)
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Robert, Mobile Master

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If you don't know what it is, then the chances that you turned it off are near zero, so no need to enlighten you with technical difficulties that won't be of use in the near future. 

I would suggest contacting Koodo via FB or e-mail in order to troubleshoot this problem!
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MADDS

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What is the email?
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Chad Burr, Mobile Master

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Honestly you're better off sending a Facebook message or Twitter dm

Here's the link to message Facebook

http://m.me/koodo
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Liz

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Thanks Goran but I don't have another phone.  It looks like I will need to go to a Koodo shop to see what the problem is.