No sign in my self-serve that I have cancelled my account

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  • Updated 4 years ago
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I gave my one-month notice (due to moving to Nicaragua) in September but see no evidence in my Koodo account that the payment I make in October will be my final one. It's just telling me cheerfully that my next bill will be in November. Should I be worried, or is that just a glitch between Koodo operations and the self-serve program?
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Jody Paterson

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Posted 4 years ago

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It's not a glitch, just how the system regularly works. Self-serve doesn't ever indicate your last bill/when your account is gonna be cancelled.

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