No Service when I am traveling to Mexico

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  • Updated 5 months ago
Hello, I just switch to Kodoo from Fido on the 18th, everything works fine but i did not add the roam on as i think i can just added by text in Mexico. We fly out to Mexico on the 19, I got no service at all but my wife has singal with Fido through TELCEL. I tried to login selfservice to add the roam, but still no service. Tried the phone turn on/off, tried turn on/off Airplane mode, still the same problem, tried to call customer service, always tell me to call back ...

Any help will be appreicated ...
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yongjian du

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Posted 5 months ago

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Allan, Mobile Master

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So you did successfully add Easy Roam International onto your account and its still not working?
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yongjian du

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When i added, i got a error. And when i log back in, its in my add ons. International /Voice Data Roaming
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David, Mobile Master

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Have you added the free International voice add on and international data add on in self-serve? Both are needed to connect to international carrier's networks.
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Allan, Mobile Master

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These are only needed if you want to use pay-per-use. If you're using easyroam you don't need to add these.
(Edited)