No Service when activated SIM card.

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  • Updated 3 years ago
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Hi,
so I tried to activate my phone online with credit card, didn't work but works everywhere else.
My friend went to buy vouchers for me and now i activated it, no problems at all it seemed.
Except when I put the SIM card into my phone, first it said "No Service" then after a few seconds "Invalid SIM". Went on here to look for similar questions, found the answer "reboot" which I did.
Now it ONLY says "No Service". My phone is an Iphone 4 and not locked, they said it should be fine in the store and I've used different SIMs before.

Also I tried to call CS and they ask 5 dollars to even speak to me, ridiculous. :(
Any solutions?
Thanks
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Karin Sundgren

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Posted 3 years ago

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Sophia, Mobile Master

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Hi Karin, first, you won't be charged $5 to speak to a rep, that is only if you ask them to do something you can't do yourself in self service. That message is a bit misleading!

Do you mean to say that you can dial 611 from your phone? But you still get a message "invalid SIM" and then "no service"?
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Karin Sundgren

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Ok, then I understand. But thanks for getting back to me quickly, too.

No calling CS was from my landline, but can try that when I get home!
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Sophia, Mobile Master

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Yes, you can call them using your landline and they will be able to troubleshoot your prepaid SIM, Karin. No worries about being charged :)
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Karin Sundgren

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Nope, call failed when trying 611 :( But ye, thought so since 112 is the only you normally can with No Service : )
Will try calling them tomo from the landline, thanks.

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