I could not get service for a long time. My nephew with the same phone looked at it and told me my provider was AT&T. It should be Koodo. I took it to Future Shop where I bought it and they told me to call Koodo because I had no service. Then this afternoon when I was trying to call Koodo I suddenly got service.....it was from Koodo.....sending my bill notification. Was I ever ticked!!!!! No service, AT&T service but then Koodo service when they decide to send my bill notice. Is there any help for me?