No service on prepaid plan

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  • Question
  • Updated 6 months ago
Activated a new SIM card and prepaid plan yesterday. Account is showing on the Koodo website but the phone is still showing "no service" any suggestions
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Tammy Murden

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Posted 6 months ago

  • 2
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BobTheElectrician

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If you haven't already done so, try rebooting your phone
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Tammy Murden

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Have a few times
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maria

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I already did that so many times but nothing has change.
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Robert, Mobile Master

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Did the phone already work before with Koodo?
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Tammy Murden

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Yes
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maria

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I have the same situation... No service in my phone after 4days of activation. ..dont know what to do.. :(
(Edited)
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maria

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Yes it is. I used it for few days then suddenly it says no service.
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Dinh, Mobile Master

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Did you check your selfserve? what did it say?
If your account was disconnected for some reasons, you would have to contact Koodo directly. (call 611 or send message to their facebook)
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maria

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Yes it says account status active and my base plan expires end of dec.13,2017.
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Dinh, Mobile Master

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if you have "no service", and your account is active, and there is no cell outage in the area. The reasons could either be the SIM or phone.

Do you have a friend phone to test the SIM and phone?
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maria

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Yes i tried it but still no service... :(