No service on HTC MyTouch 4G Slide

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  • Updated 4 years ago
  • Answered
I have a HTC MyTouch 4G Slide ( runnign Cyanogen 9.1.0 and a Koodo prepaid micro SIM card. In "Access point names" the phone sees "Koodo SP" (which is selected) as well as "Telus SP" and "Telus SP Tether". But in "Network operators" after it searches for several minutes it will say one of three things:
- nothing
- "error searching for networks" or
- "Unable to connect to this network at this time. Please try again later"
In any of these cases I still have no connection

"preferred network type" is set to "WCDMA preferred" but I also have the following options:
- GSM only
- WCDMA only
- GSM auto (PRL)
- CDMA auto (PRL)
- CDMA only
- EvDo only
- GSM/CDMA auto (PRL)
- LTE/CDMA auto (PRL)
- LTE/GSM auto (PRL)
- LTE only
- Unknown

Any suggestions or ideas please?!
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brett stevens

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Posted 4 years ago

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brett stevens

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I should add:

Koodo SIM card works in my wife's European Galaxy S3

MyTouch 4G Slide works with Rogers card and E.Leclerc SIM cards (French pay-as-you-go provider)
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Chad Burr, Mobile Master

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This device lacks the 850/1900 mhz band in the hsdpa area and therefore isn't compatible with Koodo.

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Phone compatibility

Go to (as per Chad Burr above). Check your exact model of phone and you will see what frequencies the phone supports.

Caution: there are often different models produced for NorthAmerica, Europe and the far East. Android phones often have a sticker behind the battery.
Employee reply, translated from his post on the French side:

Phones that are uniquely GSM (2G) or CDMA will not work on Koodo's network.

Koodo supports the following frequencies: 3G/HSPA 850/1900 and 4G/LTE 1700/2100MHz.

If your phone supports these bands, it should work provided it's unlocked.

The Koodo IMEI tool is NOT reliable indicator. Only weeks out stolen and some ineligible phones.

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brett stevens

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Thank you both.

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