No service on HTC MyTouch 4G Slide

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I have a HTC MyTouch 4G Slide (http://www.gsmarena.com/t_mobile_myto...) runnign Cyanogen 9.1.0 and a Koodo prepaid micro SIM card. In "Access point names" the phone sees "Koodo SP" (which is selected) as well as "Telus SP" and "Telus SP Tether". But in "Network operators" after it searches for several minutes it will say one of three things:
- nothing
- "error searching for networks" or
- "Unable to connect to this network at this time. Please try again later"
In any of these cases I still have no connection

"preferred network type" is set to "WCDMA preferred" but I also have the following options:
- GSM only
- WCDMA only
- GSM auto (PRL)
- CDMA auto (PRL)
- CDMA only
- EvDo only
- GSM/CDMA auto (PRL)
- LTE/CDMA auto (PRL)
- LTE/GSM auto (PRL)
- LTE/GSM/CDMA auto (PRL)
- LTE only
- Unknown

Any suggestions or ideas please?!
Photo of brett stevens

brett stevens

  • 102 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of brett stevens

brett stevens

  • 102 Points 100 badge 2x thumb
I should add:

Koodo SIM card works in my wife's European Galaxy S3

MyTouch 4G Slide works with Rogers card and E.Leclerc SIM cards (French pay-as-you-go provider)
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
This device lacks the 850/1900 mhz band in the hsdpa area and therefore isn't compatible with Koodo.

Photo of BobTheElectrician

BobTheElectrician

  • 62,198 Points 50k badge 2x thumb
Phone compatibility

Go to www.gsmarena.com. (as per Chad Burr above). Check your exact model of phone and you will see what frequencies the phone supports.

Caution: there are often different models produced for NorthAmerica, Europe and the far East. Android phones often have a sticker behind the battery.
Employee reply, translated from his post on the French side:

http://communaute.koodomobile.com/koo...

Phones that are uniquely GSM (2G) or CDMA will not work on Koodo's network.

Koodo supports the following frequencies: 3G/HSPA 850/1900 and 4G/LTE 1700/2100MHz.

If your phone supports these bands, it should work provided it's unlocked.

The Koodo IMEI tool is NOT reliable indicator. Only weeks out stolen and some ineligible phones.

_______________________
If you see a reply you like, please give it a star
Photo of brett stevens

brett stevens

  • 102 Points 100 badge 2x thumb
Thank you both.

This conversation is no longer open for comments or replies.