No service nor verification email after register a prepaid acccunt

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  • Updated 5 months ago
I had successfully registered a prepaid account, activate a new SIM and select a new number, also purchased few booster add-ons about 2 hours ago. I can login to my account and the status is Active, everything looks fine, however I got No Service in my phone nor got any email with repects to the verification. The phone is perfect fine as I had another Koodo prepaid SIM so phone is not an issue. So usually how long will it take for Koodo to activate a SIM? I don't think it should take that long..
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Ramie Wang

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Posted 5 months ago

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Sophia, Mobile Master

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It's usually immediate... Have you tried rebooting your phone?
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Ramie Wang

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I had tried reboot several times but no lucks.
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Ramie Wang

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Well just recevied the verification email and Activation detail email but still No Service.
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Dinh, Mobile Master

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I would wait 1-2 hours more. It could be some issues with their activation server.
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BobTheElectrician

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Re-boot without any SIM to reset any connection data. Then insert your new SIM and try again.
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Ramie Wang

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Updates:

Called customer service thi morning, apparently there was an outage around service activation  yesterday. The agent initially sent a ticket to the engineer department but nothing happed for few hours. Called back again the same awesome agent help me to deactivated existing and re-activate the SIM and finally I got the service. My SIM lost connection again later and I had to call 3rd time to get SIM re-setup.  Everything seems to be fine now, finger crossed.