No Service

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  • Updated 4 months ago
My iPhone 4 has not been able to connect to service for weeks now. I have a prepaid account. Online it is listed as active and there is a positive balance. We usually have service where we live so this is odd. Have tried taking out the sim card & restarting but it doesn't seem to work. Have tried toggling airplane mode, which also doesnt work. Any new ideas?
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maria

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Posted 4 months ago

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Dinh, Mobile Master

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Hi Maria,
I would try to reset the network settings (settings --> general --> reset), and try the SIM in another phone. The iPhone4 is a pretty old phone, there could be some issues with it.
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maria

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reseting worked ! my phone ran out of battery just as we begun the reset, but when i plugged it into the charger it turned on with service! thank you so much