No Service in U.S. with Koodo prepaid

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  • Updated 1 year ago
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I crossed the boarder into the U.S. and I have no service. I did add a U.S. Booster before leaving. I am traveling with my kids and all 3 phones are working for them. I have restarted my phone. I switched SIM cards and my kids sim will work in my phone. My SIM card does not work in their phone.
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Mark de Jonge

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Posted 1 year ago

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Sophia, Mobile Master

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That's odd, Mark! What happens if you try to connect to one of the US networks manually on your phone? 
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Mark de Jonge

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A can manually select a carrier. There will be check mark. But still have No Service.
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Robert, Mobile Master

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That's very odd...have you tried rebooting the phone after inserting the SIM card?
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Mark de Jonge

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Yes. I have tried that. I am thinking it is the SIM card. Or something to do on Koodo's end. My phone works with my kids SIM card. My SIM card won't work in their phones. (iPhone6 or Android)
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Dennis, Mobile Master

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Have you double checked your self serve to see if your US boosters are there?  
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Mark de Jonge

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Yes
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Dennis, Mobile Master

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At this point u need to contact Koodo.

Send them a private message via facebook or twitter

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