no service in mississauga or maple

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Cannot seem to get service in Mississauga or in Maple.   This is my daughters phone, and I thought Koodo would save me money.. but instead the service is so intermittent the phone is almost useless.  Most of the time it says, "Searching".  This is with an iPhone 5c.

I have already reseated the SIM card, powered off the phone.  Reset the phone and erased all data, then restored from a backup.

It rarely has service.  Sometimes it does, and works perfectly.   But most times it doesn't have service, as my daughter has experienced.    Right now I have it with me and have reset it 4 times..  waiting a minute or so between power off and power on, and still it will not connect. It just says "Searching".


Earlier this morning, it did connect for a little bit, in the car, where I was surprised that I actually heard it ringing.
Photo of buzzgary

buzzgary

  • 170 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Thanks for reaching our to us, please click here: https://support.apple.com/en-ca/HT204027 to follow the recommended troubleshooting steps recommended if you can't make or receive calls on an iPhone.

If you need further assistance, after following these steps, call 1-866-995-6636 airtime free from a landline and press 6 to reach our Tech Support so that a representative can guide you through the steps to help you fix this.

Our hours of operation are:

Monday to Friday: 9am - 9pm

Saturday & Sunday: 9am - 7pm

We look forward to assisting you! 

This conversation is no longer open for comments or replies.