No Service in Mexico

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  • Updated 3 years ago
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I am travelling in Mexico with an iPhone 5s and can't get cellular service. The phone does see carriers but can't seem to connect. Help!
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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Scott,

There is not much we can do, it is a issue with the network you are trying to access in Mexico. Make sure you are trying to connect to either Iusacell, Telcel or Telefonica Movistar. Those are the three listed on Koodo's website for Mexico.
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Outside Canada and continental US, you must pro-actively enable roaming and international long distance:
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Dennis, Mobile Master

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Prepaid and people on the spending limit account will not be able to roam

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