No service in Hamilton, Ontario for over an hour now on my android. What gives?

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  • Updated 3 years ago
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John Galley

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Posted 3 years ago

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Chad Burr, Mobile Master

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Try restarting your Android.

What phone do you have?
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Chad Burr, Mobile Master

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First thing to try is powering down your device and removing the battery if possible. Wait a minute and then reinstall the battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.
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John Galley

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Thanks Chad. Restarting it did the trick. Why would it just disconnect like that though? I'm a little new to the cell phone thing. Too old school I guess :-)
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Chad Burr, Mobile Master

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These phones are just mini computers and sometimes they are buggy mini computers. I recommend restarting every morning when you get up. Keeps it fresh and poppy.
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John Galley

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Thanks again :-) Have a Happy New Year :-)

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