No Service in Dominican Republic

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  • Updated 3 years ago
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Paid $40 for add on so I could use my phone in Dominican Republic and my phone would not work. It shows no Koodoo service available. My daughter's phone worked fine (also a Koodoo phone). Why did my phone that has the add on not work and hers did? I paid 40.00 extra and ended up having to pay more because we had to use the phone with out the add on.
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Jennifer Toupin

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Posted 3 years ago

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David, Mobile Master

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There is no Koodo service in the Dominican Republic, you would be roaming on the local wireless providers network. The $40.00 add-on you purchased simply reduces the roaming charges.

When travelling you have to ensure international calling is enabled. See this post by Bob the Electrician:
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Hi Jennifer, dfbutt is right! Since we don't have service outside Canada, you would be roaming under one of our international partner's network. As we can't access accounts form here, I would suggest that you contact us by email. We'll check if there was an issue with the add-on and we'll have a look at your bill. You can use this link: Thank you!

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