No Service

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  • Question
  • Updated 3 years ago
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I have been without service for a day now and it's not on airplane mode. I've tried restarting my phone and my bill is up to date. I haven't went over my usage. Any ideas?
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Gord

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Posted 3 years ago

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Chad Burr, Mobile Master

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st thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.

Didn't work?

Check and be sure you're not in Airplane or Flight Mode.

Still not working?

Navigate to your settings and mobile network settings.

Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected

Network type typically should be "GSM\WCDMA PREFERRED"

Still not working?

Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic

If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
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Sunday: 9am - 7pm
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Mitchell Palmater

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excellent reply.
I gotta copy and paste this somewhere =P !
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Chad Burr, Mobile Master

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I use Evernote. It's a frequently asked question and I got tired of typing it over and over so I made a copy and paste it where appropriate.

I've got a whole bunch of em. Mind you I wrote the original or I give credit when I borrow from someone else.
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Mitchell Palmater

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~~~"Written by our resident Guru, Chad Burr"~~~
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Chad Burr, Mobile Master

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I didn't do anything, there's a whole team of us that contribute. No guru here. But thanks

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