No Service

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  • Question
  • Updated 2 years ago
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Help! I already had activated my husband & I's international roaming text for 30days.. but I still have no service. I'm in the Philippines right now.. Is there anything else that I should do? Thanks!
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mika

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Posted 2 years ago

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Mayumi, Mobile Master

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No service at all or can't send/receive text?

Did you try turning airplane mode on and off?
And/or restart your phone?

What phone do you have?
(Edited)
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mika

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iphone 6.. tried that but still no service
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Timo Tuokkola, Mobile Master

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Is the free 'international voice roaming' add on active on your account? It is not possible to connect to an international network without it. It should be possible to add it via self serve.
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mika

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i tried that too but it won't let me..when i tried ro add it said, "no financial data found"
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Bernard, Official Rep

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@Mika try your phone now after you toggled to airplane mode. 
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mika

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hi bernard! my husband's phone is ok now, mine has still no service
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Bernard, Official Rep

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Are you guys on the same account? If not what ne is yours under?
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mika

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yes, we are on the same account.. sorry late response, just have a slow internet..
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mika

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yes, we are on the same account.. sorry late response, just have a slow internet..
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Bernard, Official Rep

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No problem! Ok, so your line should be ok too now. Enjoy your trip!
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mika

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Yes, it's all good now! Thank you so much for all your help! :)

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