No service and Support said they'd fix

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  • Updated 1 year ago
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I have no service. I called support and they said they flagged my phone as fraud in error. Told me they would fix and would take about 2 hours. I still have no phone or data. Does anyone know how to reach them by email or though chat???
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Tammy

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Posted 1 year ago

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Dennis, Mobile Master

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Have you tried rebooting your phone?
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Tammy

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It is showing up no network.  I've called again.  They had me on and off on hold so long I had to hang up.  It's still not working.  I've tried rebooting.  I did not call in my phone as fraud.  I need this fixed.  I am very upset.
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Tammy

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They are saying it's flagged as fraud.
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Sophia, Mobile Master

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What is flagged as fraud,the account or the phone itself? Where did you buy the phone?
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Ranjan, Official Rep

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We made another adjustment Tammy. Can you try rebooting your phone again please?
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Dennis, Mobile Master

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It may take some time to update the national database of stolen phones.  But things should be working within 24 hours