No service and nobody answers at koodo phone number

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  • Updated 7 months ago
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No body answers
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Michael Thibodeau

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Posted 9 months ago

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David, Mobile Master

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Is there a question the community might be able to help with?
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Russell S

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Dial 1-866-99-KOODO (1-866-995-6636). There hours of operation are (local time): Monday −Friday: 9am - 9pmSaturday: 9am - 7pm.

Depending were your calling from there call center could be closed.Try tomorrow
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Not satisfied

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Terrible customer service.  No one is answering the phone after about 40 minutes... (Said 15 minute wait).  No call back option.  Pushing people to a 'community forum' is for free services - not for customers paying $60 ++ a month who have a question.
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David, Mobile Master

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You could try here. The community might even be able to answer in less than 40 minutes.
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Not satisfied

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my question is related to what happened to my tab balance, and what is koodo willing to offer to retain me as a customer. 

Plus a new one - is this forum made up of paid staff for volunteers, and why would people volunteer time to answer questions on behalf of koodo?  
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Not satisfied

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On hold for over an hour now.  I am starting to doubt they have operators.  

During this time on hold I have been able to research other mobile company offerings and realize other providers cost less.  So I called one from another phone and they answered right away.

Just about time to say good bye to koodo.  

Trying to value engineer by eliminating customer service help is just dumb business.  
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Cory

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There are Koodo staff here in the forums, but the majority of us are volunteers who help out to be nice.

You could also shoot Koodo a private message on Facebook or Twitter. They respond faster than calling.

In regards to your tab balance (it was positive, I assume?).
If so, they have eliminated the positive tab balance accumulation and have converted them to a $150 credit towards a new device (when purchased online).
(Edited)
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Goran, Mobile Master

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If you're absolutely sure you're going to be sure you do a port contacting the other carriers so you keep your number. You will get a final bill from Koodo and you pay it ad that will be that.

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