no service after topping up my account

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Just paid my monthly base plan on my prepaid account yesterday now my phone says no service
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Derek Winchester

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Posted 3 years ago

  • 2
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Dennis, Mobile Master

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Taking out the sim and battery for a few mins and then trying again?

If you topped up your prepaid account, did you purchase the base plan?

Is this your first time purchasing/renewing your base plan?
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Derek Winchester

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Trying the battery and SIM card now. Yes the base plan. Nope have renewed several times
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Derek Winchester

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Reminded me to turn it off and on again and it worked
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Dennis, Mobile Master

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Woohoo!

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