No service

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  • Question
  • Updated 2 years ago
  • Answered
I have an iPhone 4s running iOS 8 that started displaying "no service" this morning. My bill has been paid, I've restarted multiple times as well as removed and replaced the the SIM card. Nothing has worked. I have no landline and I live alone so it's going to be challenging to call the help line... What can I do?! This is very frustrating.
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Erin Murphy

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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Are you in a place you usually have service?
Make sure the phone isn't set to 2g only
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Bernard, Official Rep

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Your account is in good standing Erin. Try following Paul's advice, maybe turn the phone on airplane mode and off. If none of that works it maybe that the issue is with your SIM card. You could visit the Koodo store in Fairview mall if you still need help.
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Emilie Schellenberg

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I have the same problem! iPhone 4s running iOS 9.
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Emilie Schellenberg

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I've already visited a kiosk and tried one of their 'active' SIMs. 
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Robert, Mobile Master

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Did it work?
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Emilie Schellenberg

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Nope. Nothing has worked so far. 
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Mathieu, Mobile Master

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Have you called technical support?
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Ivan, Mobile Master

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Providing you've made sure your phone doesn't have 3G disabled, please reset you network settings:

SETTINGS > GENERAL > RESET > RESET NETWORK SETTINGS

Your phone will restart. You'll lose WiFi passwords but the rest of the content on your phone will remain untouched.
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Robert, Mobile Master

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You could call the help line via the 1-800 number using Skype. But use that as a last resort if we don't find a solution to your problem on the forum

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