no sending or receiving MOST texts

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  • Question
  • Updated 12 months ago
I went away over march break to the USA (been with Koodo for 2+ years, and got a LG G5 about 4 months ago) ever since I've been back my phone will only send or receive random texts....theres no method....sometime I don't get my husbands text messages or friends and vise versa......happens a handful of times a day
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Trish Botting

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  • frustrated

Posted 1 year ago

  • 2
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David, Mobile Master

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Have you restarted your phone since your return?
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Trish Botting

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multiple times, no bueno
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Goran, Mobile Master

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Try pulling out your sim card, and putting it back then. If that doesn't doit, try resetting network settings by going to settings, backup & reset, network settings reset, reset settings. Let us know if it works. FYI I don't see it saying it for LG, but usually doing this will delete your wi-fi and bluetooth credentials.
(Edited)
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Trish Botting

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I'll give it a try and report back later! Thank you!
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Trish Botting

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done it all, will test it our the next 24 hours and see how it goes.
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Trish Botting

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so no Bueno :( just this morning I actually stop receiving phone calls, the phone is going straight to voicemail.....my husband sent me texts at 6am from work......2 came through but only at 9am....
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Tyson Hogarth

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Ok makes sense as that's probably about the time I upgraded software
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Darcy Audette

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I'm having the same issue!!!  Tried everything.  Sometimes not receiving 50% of text from various users (iPhone, Android....).  Tried everything with Koodo and LG customer service (re boot, etc.) and nothing is working.  Hope someone can find a solution.  My phone is now for sale....
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Erwin

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Hey Darcy,

Can you check if automatic date/time is set in your settings?
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Trish Botting

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still happening, getting worse now....multiple people have sent me messages today....none have come through.....totally unreliable phone. Started in March and hasn't stopped
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Goran, Mobile Master

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Did you try a factory reset and seeing if the problem follows by putting g your Sim card in another phone?