How do I access account info on Self Serve?

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  • Updated 3 years ago
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we have just joined up to koodo. we are trying to access self serve on the internet but the website wont let us access any information about our data usage, role management etc aren't even showing up for us to click on??? do we need to download the app for it to work?
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Ethan Skinner

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Posted 3 years ago

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RudyW

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Can you log in at all? And are you only seeing partial access? Likely what happened is that the email address you have given at the time of activation is different from what you actually registered for self serve. If that's the case unfortunately you need to give koodo a call, but they can fix it in the spot. Once that's done you can use the koodo app on your phone as well.

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