No response on Facebook Messenger

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

Changed my plan from a talk/text to one with data, says all steps completed, but did not activate on phone.  Requested assistance thru Facebook Messenger over 2 hours ago, no response.  Help!
Photo of Rob

Rob

  • 70 Points

Posted 2 years ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 115,026 Points 100k badge 2x thumb
What do you mean by " did not activate on phone"?
Data doesn't work?
Is your data on?  Did you restart your phone?  What your self serve says(is it say you have a new plan)?
You might have a data block on your account... If so, you have to call them back tomorrow.
*611 from your phone, option 6 for tech support.
Tell them you can't access your data.

This conversation is no longer open for comments or replies.