no refund after returning phone

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  • Question
  • Updated 2 years ago
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i have confirmation from Canada Post that Koodo warehouse has received my phone since Oct 9 which I have returned within 15 days of purchasing. It is now Oct 24 and I still haven't seen any refunds on the original $112.00 charged to my card and my next bill is already here and they've also charged me an extra $15.00 on top for the tab that should be zeroed out by now.  How long must one wait for the refund and do I just pay my regular bill and ignore paying the tab portion?
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Mark Lai

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Posted 2 years ago

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Robert, Mobile Master

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Hello Mark.

I believe that's a case where you would need to speak to a rep so they can sort out the problem. I'll tell someone to come take a look at your case.
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Ranjan, Official Rep

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Hey Mark - looking into this with the web store team to get a status update on your refund. Will report back once I her from them later today.
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Jessica

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Was this issue resolved?  I am currently experiencing the exact same issue.  Phone returned Dec 7th (confirmed through Canada post tracking).  Refund still not processed. 
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Ranjan, Official Rep

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Info. provided in this thread.