No plan details on Change your plan page

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  • Updated 3 years ago
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On the Self Serve Change your plan page, there are currently no details about the available plans. (Expanding a plan reveals the message "Right now we can’t show what’s included in this plan. Please try again later.")

Can anyone shed light on when "later" is? Tomorrow? Next month?
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Kat

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Posted 3 years ago

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j3robins

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I changed my plan on this page and immediately regret it. Beware: don't use this page!
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Karine

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Hey Kat! We're currently redesigning our Self Serve; some sections might still be under construction. Please bear with us while we remodel our site. Have a great one!
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Kat

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Thanks, Karine. So I guess I would need to call to be sure I'm getting the plan I want?

(I'm on seasonal hold right now, and absolutely need to have a regular plan in place when I return to Canada this weekend.)
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Samridhi

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Hi Kat,

You can definitely call in to make sure. If you are still away on vacation and returning back this weekend then I would suggest you to wait another few hours and i am sure the site will be up and working. If not then, you can always call in customer service 1866-995-6636 after coming back as well. They would be able to activate your phone that moment with any in market plan.
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Kat

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Thanks, Samridhi! This part of Self Serve is, indeed, working now.

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