NO picture messaging on Prepaid??!

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  • Updated 3 years ago
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Why did I choose a prepaid plan that included picture messaging but when I search why pictures are not being sent, it says picture messaging is not supported on prepaid plans?
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C.M. Caruso

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Posted 4 years ago

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Jonathan I, Mobile Master

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It is! As long as you're using any smartphone other than Blackberry running OS 7 or earlier. Enable data and then try sending it.
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C.M. Caruso

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I think it's in my APN settings. It's set to my previous carrier. I have all data activated.. Every other setting as it should be.
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C.M. Caruso

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Oh & I have an HTC M7... That may help.. I'm still learning about androids after having iPhones for years.
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Robert, Mobile Master

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So, you do have data included in your prepaid account right?
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Sophia, Mobile Master

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Actually that is not even necessary Robert :) You only have to have data enabled but you certainly don't need a data booster! We're lucky that way!
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C.M. Caruso

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Yes. Sonething is up with my settings. Has to be.
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Yannick

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Hi there, did you check the link that Ahmad shared http://koo.do/1bIgiDl? It indicates how to configure your phone :) Thanks!
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C.M. Caruso

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So yes I configured my phone properly. I called & had a person walk me through it. This is the trick: if I'm connected to Wi-Fi. No pics. When I disconnect from Wi-Fi... I can send them no problem. Still have to test receiving pics though.
I had my data and wi fi enabled and still can not send or receive pictures
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Yannick

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Hi there, is it a Koodo or non-Koodo phone? Can you check the APN settings http://koo.do/setupdata? Thank you!
yes it is a koodo phone
the APN is all set
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Yannick

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You should give a quick call to our technical support then, we'll have a look into it :) Since you're calling because of a technical issue, the $5 service fee won't apply. We can be reached at 1-866-995-6636 from another phone, option #6. Thank you!

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