No mobile network

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  • Question
  • Updated 8 months ago
So my phone did an update overnight and now says that i am not connected to a mobile network. I can not text or call out.
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ashley

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Posted 8 months ago

  • 1
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Goran, Mobile Master

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What phone do you have? Restart your phone. If it doesn't work, reseat your Sim card and restart again. Let us know if it works.
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ashley

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Its a galaxy j16, ive tried a restart, removed the sim for a frew min, checked my airplane mode, nothing. It is scrolling across the top no sim card emergancy calls only.
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Goran, Mobile Master

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Look in network settings and set to manual. It'll take a minute or two to populate. Does the Koodo network show up and with good signal strength?
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Dinh, Mobile Master

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Could you check also the APN settings, and see if it was setup properly after the update? Is the update sideloaded or from Samsung?