No mobile network!!

  • 2
  • Question
  • Updated 2 years ago
  • Answered
why is there no service in Waterford Ont? This is my only phone in the house and i am getting pissed off
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Lynne Sek

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  • angry

Posted 2 years ago

  • 2
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Goran, Mobile Master

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Could be a network outage. Try toggling airplane mode, restarting your phone. If that doesn't work, take out your SIM card for a couple minutes and put it back in. If that doesn't work try to put you rSIM card in another phone to see if the problem follows or not. Ideally put a different SIM card in your phone as well. If you don't have another or no one who can help, I'd then suggest going to a Koodo store and ahve them test both with a good SIM and phone to see if the problem persists.
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Bernard, Official Rep

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There is no network outage in Waterford. Makes me believe it's either your phone or SIM card that maybe the issue as per Goran above.
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Cissy McGlade

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I am in Waterford and I have no service either and my daughters as well, so must be an outage!!!
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Lynne Sek

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think Koodo should maybe recheck to see if there is a problem because apparently i am not the only one!
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Bernard, Official Rep

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Ok, will check with our network guys. Will let you know as soon as I hear.
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Lynne Sek

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ty
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Bernard, Official Rep

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Talked to the folks and it turns out we use Bell's network in the Waterford area. We would have to log a ticket with them which requires a number of pieces of info from you. If your phone is not back back shortly you may wan to gives us a call so a ticket can be logged. Of course if this is your only phone that would be difficult to do.
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Cissy McGlade

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Thank you it is back working now, appreciate looking into it!
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Cissy McGlade

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Thank you
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Sandra Ryan

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Cant get a hold of koodoo its been almost a week whats going on
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Mayumi, Mobile Master

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Hi Sandre
Can you start a new post /question ?
https://community.koodomobile.com/koodo/topics/new

We need more information to help you with :) 
(Edited)
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Lynne Sek

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Drove across to south side of town and service was available there. By the time i drove home after buying what i needed at grocery store,service was finally back on after being out for hours at home...coincidence? Hummm. Oh well happy non the less...TY

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