No International Voice Roaming Add Ons

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  • Question
  • Updated 3 years ago
  • Answered
I am outside Canada now, but I didn't see the international voice roaming add-ons in my serf serve. My phone is on seasonal hold, what should I do?
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rz

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Posted 3 years ago

  • 1
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Chad Burr, Mobile Master

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Firstly, where are you?

Secondly, you'd need to pick a new plan and reinstate your service in order to use your phone again.
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Mayumi, Mobile Master

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If your service is on seasonal hold, you cant use your phone...
Is your phone unlocked phone?
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rz

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I am in Asia now.

Sadly, it seems that I cann't add a plan in my current billing cycle.

Yes, my phone is unlocked.
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Mayumi, Mobile Master

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It's because switch to "seasonal hold" count as plan change. You can change your plan free through self serve once per billing cycle. You will need to call Koodo to pick a new plan and add any add-ons.

If your phone is unlocked, you might be able to find local sim card to use your phone.

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