No free speaker with G6

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Hey I ordered LG g6 i got the phone but the speaker that was supposed to come with it is not in the pacakage. I called customer service but they saud its in the same box but the box is so small it can only fit the phone.
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Sundar Baniya

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Posted 1 year ago

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Ranjan, Official Rep

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Hi Sundar - I can help look into this. I can't find an account matching your name nor email address. Do you still have your order number handy by chance?
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Sundar Baniya

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HFO17851021 order number
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Ranjan, Official Rep

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Hi Sundar - confirming that the speaker is shipped out separately from a different warehouse. Also, since the package is larger/heavier than the phone, there may be a different delivery method. You should receive it within 3-4 business days of getting your phone. Keep an eye out, and let us know if this period has lapsed and you still haven't received the speaker. 

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