no email after purchasing phone

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  • Updated 1 year ago
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I purchased a new phone on Sunday as an upgrade and received no confirmation email. I emailed the webstore yesterday and have heard nothing back. Wondering when I am going to get some acknowledgement that I have actually purchased a phone.
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Philip Street

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Posted 1 year ago

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Ranjan, Official Rep

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Hi Philip - is this for your phone number ending in 84? I see an order placed yesterday, not Sunday, that is being processed. Have you checked your Shaw email account? I see that is what was used for the order, so confirmation would have been sent to that address, and not the one you've used for this community.

Once the order is fully processed and ready to ship, you'll receive an email confirming shipment along with tracking info. - it will be sent to the same email mentioned above. Hope that helps. 
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Philip Street

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Ah that is the wrong email address. I bought it sunday night. It has not been a shaw account for over 3 years. Are you sure it was sent to a shaw address ?
(Edited)
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Ranjan, Official Rep

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Is that the correct phone number though? (ending in 84?) If so, the Shaw email address is what you have on your account, and what was used in the order documentation. I do see the Yahoo address used for your Self Serve profile, but that isn't connected to the order. If you'd like to update this on your file, you can shoot us a private message on Facebook and agent will help update this with you.
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Philip Street

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Yes that is the correct phone number. I will try a private message on facebook.