no data after data plan update

  • 1
  • Idea
  • Updated 2 years ago
  • Under Consideration
Updated data plan on two phones, one android, one apple. Immediately no data working any longer. Put in call to koodo, was informed that after data plan update you must reboot phone(cold, power off) as different data plans use different frequencies to move data in and out of phone. Suggestion to Koodo, please tell all clients to power down phone(s) and then power up after data plan change(s) in your online plan update instructions.
Photo of Rick


  • 70 Points

Posted 2 years ago

  • 1
Photo of BobTheElectrician


  • 57,352 Points 50k badge 2x thumb