NO customer service

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  • Updated 1 year ago
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On hold today 3 different times, disconnected by Koodo twice and once i ended the call. close to 4 hours of waiting
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Rod Clark

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Posted 1 year ago

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Allan, Mobile Master

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Rod, you should have received a call back option when you first called. 
What is your problem? We are pretty good with helping people out here!
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Rod Clark

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I was not given that option Allen , I have been given that option before but today it was not an option
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Allan, Mobile Master

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Just called and I got the option. Press 1 for call back, Press 2 to wait on hold. Current times were 15-25min.
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Alain Le Sieur

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I called two hours ago, roughly same time, I did not get the call back option.
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Allan, Mobile Master

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Curious as to what prompts (numbers) you pressed after calling.
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Rod Clark

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Before you ask if you can help. Koodo has not removed a charge  (for a phone that I did not receive) from my bill for 2 months now.
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Bernard, Official Rep

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Do you have the order number Rod?
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Rod Clark

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yes i have the correct address on file, it is not the first time i have ordered something from koodo.
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Rod Clark

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No Bernard , I just looked and I do not have the email anymore. I know it was early Feb that I placed the order. Without thinking I must have deleted the email when they told me it would be removed
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Bernard, Official Rep

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I found it. Let me have the team look into it. Will give you an update tomorrow.

Just to be clear, as I look at your most recent bill, which charge are you referring to?
(Edited)
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Rod Clark

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Thanks Bernard, I finally got a hold of someone and got it dealt with. thank you for responding .
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Bernard, Official Rep

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Rod, there is an option to call you back when a rep is available, so you wouldn't have to wait. Did you not have that available to you?

Also, you could ask your question here to, thousands of customers with likely similar questions in the last could come to your help.
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Rod Clark

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is there a different number that i dont know about (866-995-6636)
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Allan, Mobile Master

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611 from your Koodo phone works as well. Both lead you to the same place though.

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