No service in my apartment (iPhone 4S)

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

My girlfriend and I got new Koodo sim cards for our cells today. However, hers (an iPhone 6) has full coverage in our apartment, and mine (an iPhone 4S) hasn't got any.

Has anyone got any idea why, and how this can be fixed?
Photo of Padraic Coffey

Padraic Coffey

  • 70 Points

Posted 3 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 106,774 Points 100k badge 2x thumb
This is weird. Restart your phone and maybe the problem will fix itself?
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Were the phones tested in store before you guys left? Or did you guys activate them yourself online?

Try toggling airplane mode on/off a few times and/or reboot the phone.
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
Make sure 3G is on under cellular data in settings.
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Padraic,

This link: will guide you through the troubleshooting steps.

If you need further assistance, please call 1-866-995-6636 (landline) and press 6 to reach our Technical Support. We'll take it from there.

Have a great weekend!

If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.