no connection

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  • Updated 4 years ago
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how much data do you need to connect to facebook. I have 50mb and keep getting a message saying having trouble getting data
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Gary Johnstone Sr.

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Posted 4 years ago

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Sophia, Mobile Master

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Ack, 50MB is NOTHING Gary... you can use that up in a day if you're not careful. If you need to connect to FB regularly, I'd actually recommend you go with a higher plan (200MB at least). Depending of course how often you can be on WiFi.

But to troubleshoot your data problem, that has nothing to do with how much data you have. What phone do you have, and have you switched on data?
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Gary Johnstone Sr.

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I have a Lumia 635. It keeps coming up, Error: Cannot find server or DNS error
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Daniel Gunn

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Hi Gary,

You should make sure your data is enabled. To turn data on on the Lumia you need to swipe from your home screen to show your apps, scroll down to Settings then click on mobile+SIM, then turn your data on if it is switched to off. Once your data turns on try Facebook again.

I'd recommend doing what Sophia said above especially where you have a smaller data plan. Be sure to use WiFi where available and if you find the plan doesn't suit your needs you can always upgrade to a new plan with more data.

Hope that helps! :)
(Edited)
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Gary Johnstone Sr.

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I have done all of this and it still tells me that , "We're having trouble getting data". Thanks for your help, but I'm still getting nowhere. Frustrated.....Gary.
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Chad Burr, Mobile Master

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Are you connected to wifi too? Are you able to use data for other things?
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Gary Johnstone Sr.

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No, Chad, I am not connected to wifi. I can't seem to use data for anything. Message keeps telling me, either ( Error: Cannot find server or DNS error, or We're having trouble getting data). I have no idea what's going on.... Gary.

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