No Confirmation email of order

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  • Updated 2 years ago
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Two days ago I ordered 2 new phones.  One for me and one for my husband.  We had no tab balance and now it has -360 for both our lines however I never received a confirmation email of the order.  Is this unusual? The website states that a confirmation email with the order number would be emailed right after submission of the order.  Just concerned if the order actually went through but half assuming it did based on the new tab balance we both have.
Thanks!
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Amy

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Posted 3 years ago

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Bernard, Official Rep

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I will try to look into this for you Amy. You should have gotten an email confirmation. Did you check your junk folder by any chance? I see you emailed our webstore already. Let us check what's going on.
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Laura Arias

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Neither me get the confirmatio email, what i meed to do?
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Bernard, Official Rep

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Are you an existing Koodo customer Laura? What did your order? Did you check your junk folder? Is the order under your name?
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Laura Arias

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I cant acces to koodo app
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Bernard, Official Rep

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You don't need the koodo app for this. What are you trying to do?
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Laura Arias

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I want to know, how many data i have been using
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Daniela Lippa

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Send an email to:   koodo.webstore@koodomobile.com


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