No cell connectivity in Italy.

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  • Question
  • Updated 1 year ago
  • Answered
Currently in Italy with International 40 plan, Samsumg Galazy SIII, and have no cell access. It's May 9th. Plan was added by one of your reps on May 6. Plan 40 not showing on billing page. No cell connection in Rome or now Venice. How to fix ,thanks
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JulesBaby

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Posted 1 year ago

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Goran, Mobile Master

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Official Response
Make sure you have international voice and data roaming add-ons activated. Then restart your phone. If it doesn't connect then take out your Sim card an put it back in. Make sure you have roaming enabled on your phone and network selection mode is set to automatic. Let us know if none of that helps.